🚀 Beta Wave 1:Things might break, features may change. Send issues and ideas to support@codexvault3d.com.Creators, be sure to check out /pricing before beta is over!

Contact Support

Need help? We're here to assist you with any questions or issues

Quick Help

Before reaching out, check if your question is answered in our help resources:

Get in Touch

Can't find what you're looking for? Reach out to our support team:

Email Support

General inquiries and technical support

support@codexvault3d.com

Content Moderation

Report inappropriate content or appeal decisions

moderation@codexvault3d.com

Business Inquiries

Partnerships, licensing, and business development

business@codexvault3d.com

Common Support Topics

Account Issues

  • • Login and password problems
  • • Account verification
  • • Profile and settings
  • • Creator account setup

Content & Uploads

  • • File upload issues
  • • Content not displaying
  • • Download problems
  • • Model optimization

Billing & Payments

  • • Payment processing
  • • Subscription management
  • • Refund requests
  • • Creator payouts

Response Times

1-2 hours
Critical Issues
During business hours
4-8 hours
General Support
Monday - Friday
1-2 days
Complex Inquiries
May require investigation

🚨 Emergency or Security Issues?

For urgent security concerns, account compromise, or other critical issues that require immediate attention:

Include "URGENT" in your subject line for fastest response

Remember: The more details you provide about your issue, the faster we can help resolve it.

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